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If you have any questions, please do not hesitate to contact us at any time. We are excited to hear from you.

Frequently Asked Questions

Is Tracify GDPR compliant?
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Tracify combines excellent tracking with customer privacy. Our solution works 100% with encrypted data to provide merchants with the data they need to scale their business without violating their customers' privacy. There is no cookie consent required for Tracify.

What is your payment model?
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Tracify offers a fair payment model based on the number of sessions and booked features. Our sales consultants will find the perfect solution for your needs.

How long does onboarding take?
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The onboarding process takes just a few minutes. We have an automated process that guides you through step by step. If there are any problems, we will provide you with a dedicated onboarding manager.

Who gets access to my data? (ad account(s), shop system)

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Responsible handling of customer data is a top priority at Tracify. For this reason, only our onboarding and customer success team can access your data to ensure that we can provide you with the best possible support. Other employees of Tracify or shareholders do not have access to your data. We are also happy to assure this contractually.

What happens if I unexpectedly have a lot more sessions?

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Our system is based on a self-scaling Kubernetes network. Even if you have unexpectedly massive traffic on your website, our servers will always scale with your demand.

Is there a time delay between the event and the results?

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We build our solution on an intelligent self-scaling Kubernetes network, so we usually deliver all tracking results within a second. If you need real-time data, this is also no problem to implement. Contact us and we will deploy more server nodes for you to get your data without any delay.

Do you offer a free trial to test Software out before committing?

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Yes! Unlike Facebook and Google, Tracify shows results within days. We guarantee a significant improvement of your tracking data. If you are not satisfied during the first 30 days, we will refund you 100% of your money.