Support

Discover various ways to get the support you need.

Searching for answers?

Then check out our helpdesk, where you can search exactly what you are looking for.

Search our helpdesk (click here)

Or click the icon in the bottom right corner.

Want to get in touch?

If you have any questions, please do not hesitate to contact us at any time. We are excited to hear from you.

Or email us: support@tracify.ai

FAQ

Is there a risk-free trial? 

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Yes, we have a trial period of 30 days. During this time you can convince yourself that Tracify provides the value you are looking for. More information about the trial period in your demo call.

Is Tracify GDPR-compliant? 

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Yes, Tracify is GDPR-compliant. Data privacy is an important but also very complex topic. To cut a long story short: We anoymise all collected data and host them on servers in Germany.

Why do pro marketers use this tracking/attribution tool? 

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Traffic platforms aren't truthful about their tracking to appear more attractive to advertisers. That is why experienced marketers use Tracify to optimize their budget efficiently and avoid being misled.

Whats the difference between Tracify and other tracking tools? 

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We track more accurately than any other tool on the market. You can track cross-device, cross-domain, cross-session - while combining multiple channels! Fully GDPR compliant.

Moreover, you can see how your customers behave between different channels and where your money is best spent.

There is a reason why many of the most aspiring brands in Europe are working with us. We challenge you to test it out yourself!

Can Tracify over-attribute? 

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No, we can not over-attribute because we only look at real data and do not model any conversions. Additionally we have over 50.000 functions in our code to ensure no over-attribution.

Do I need a specific tech-stack and do I need technical experience? 

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Our software integrates with almost every business system. This includes custom systems.  

You can find more information on our Integrations page (click here)

We provide you step-by-step video and text instructions for implementation. Furthermore, our support team will answer all of your questions and supports you hands on.

Do you offer app tracking and lead tracking? 

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In addition to e-commerce tracking, we also support lead tracking.

Unfortunately, not yet app tracking.

Frequently Asked Questions

Is Tracify GDPR compliant?

Tracify combines excellent tracking with customer privacy. Our solution works 100% with encrypted data to provide merchants with the data they need to scale their business without violating their customers' privacy. There is no cookie consent required for Tracify.

What is your payment model?

Tracify offers a fair payment model based on the number of sessions and booked features. Our sales consultants will find the perfect solution for your needs.

How long does onboarding take?

The onboarding process takes just a few minutes. We have an automated process that guides you through step by step. If there are any problems, we will provide you with a dedicated onboarding manager.

Who gets access to my data? (ad account(s), shop system)

Responsible handling of customer data is a top priority at Tracify. For this reason, only our onboarding and customer success team can access your data to ensure that we can provide you with the best possible support. Other employees of Tracify or shareholders do not have access to your data. We are also happy to assure this contractually.

What happens if I unexpectedly have a lot more sessions?

Our system is based on a self-scaling Kubernetes network. Even if you have unexpectedly massive traffic on your website, our servers will always scale with your demand.

Is there a time delay between the event and the results?

We build our solution on an intelligent self-scaling Kubernetes network, so we usually deliver all tracking results within a second. If you need real-time data, this is also no problem to implement. Contact us and we will deploy more server nodes for you to get your data without any delay.

Do you offer a free trial to test Software out before committing?

Yes! Unlike Facebook and Google, Tracify shows results within days. We guarantee a significant improvement of your tracking data. If you are not satisfied during the first 30 days, we will refund you 100% of your money.

Tracify's Offices

Our offices are located right in the heart of Munich and Mannheim.